Frequently Asked Questions
Could I choose/ change my start time?
No, participants of the Priority Entry will be assigned to race in the Challenge race, while the start times of Public Ballot participants will be determined by the Organizer. Once assigned, all start times cannot be changed.
What payment solutions are available?
The Organiser accepts online payment only. Participants may make the online payment by:
- Master Card
- Visa Card
How could I double-check if my registered personal information is correct? How can I update it if discrepancy is found?
Local participants please click here to login to your Runner Dashboard (non-local participants please click here), to confirm if your personal particulars (English full name and HKID card or passport number) are correctly registered.
In case of update of personal information, please contact the Registration and Runner’s Communication Office at (+852) 2177 2522 or email to email@example.com by 30 September (Sat). No late request of update of personal information will be accepted.
Runner’s Pack Collection
Could my friend collect the Runner’s Pack on my behalf?
No. All participants must pick up their Runner’s Pack in person and present their original HKID or passport, for verification purpose.
Could I update my personal particulars at the Runner’s Pack Collection venue?
No. In case of update of personal information, please contact the Registration and Runner’s Communication Office at (+852) 2177 2522 or email to firstname.lastname@example.org by 30 September (Sat). No late request will be accepted.
On Event Day
Are there any parking spaces available at the Assembly Venue (AsiaWorld-Expo)?
Special early train service will be arranged. Participants are strongly advised to utilize public transport to/from the AsiaWorld-Expo.
Could I present a digital copy of my registered HKID card or passport to the official, for identification verification, at the Assembly Venue?
No. If a participant cannot present his/her original HKID card or passport, and valid number bib, with timing chip, at the Assembly venue, or if any discrepancies are found between the HKID card or passport and the personal particulars printed on the number bib, or if a participant presents his/her HKID or passport or number bib which belongs to the others, s/he will not be allowed to enter the Assembly Venue and take part in the event. No entry fee will not refunded.
All participants are required to carry their HKID card or passport with them throughout the entire event.
If I am unable to arrive at the Assembly Venue before the entrance cut-off time of my designated start time, could I start at the next wave?
No, participants must start at the designated start time and arrive at the Assembly Venue at least 70 mins before the start time. Late participants will not be allowed to race. No entry fee will be refunded.
Do I need to buy my own insurance?
Public Liability Insurance is covered by the Organiser. Participants are advised to take up their own personal or other insurance policies according to their needs separately.
All participants are urged to seek medical advice of their physical condition before participating in the Event. All participants must read and complete the “Health Conditions Form and Recommendations for Runners” before the registration and the race. Participants should also understand their physical conditions may not be suitable for participating in the race. All participants who have answered a “Yes” to any of the questions on the “Health Conditions Form and Recommendations for Runners” are strongly recommended to consult for medical advice by phone or in person. Such participants should only participate at the race if their doctor advises that their physical condition is fit participate without risk.